Get Answers To Regularly Asked Questions
How long is the tour?
A trip lasts 100 minutes.
What is the refund policy?
Tours go out even if it rains, but don’t worry the large awning will keep you dry and we drop you off right in front of the bars. Tours are only cancelled due to high windor lightning during the trip.
- If the tour is more than 30 days away – you can reschedule or get a refund minus $25 and fees paid to the bank and booking company.
- If it is between 15 – 29 days from the date of your trip- you can reschedule or get a 50% refund. (Only ONE rescheduling allowed per trip). Minus $25 and the fees paid to the bank and booking company.
- If it is 14 days or less from the trip date no refunds or rescheduling.
How do we make a reservation?
You reserving a trip at our website. Click on the Gold “Book A Boat” button. If you a trip is booked over 30 days before you can hold it with a $199 deposit. The balance is due 30 days before your trip. We take the balance from the credit card on file.
How many people does the boat fit?
Our standard trip is for 16 passengers. We are able to take up to three children. Children MUST weight at least 60 pounds, due to the size of available type one life jackets. We can take up to 18 passengers.
What types of trips do you do?
Most trips take groups of friends, families or employees out to sip beverages, dance and nimble on snacks while enjoying the scenery of the Buffalo River. Folk enjoy or karaoke system and we have a floor to dance on too under the twinking lights of our disco ball. In the morning we can go fishing or take you on a history tour.
Can kids come?
Yes! Do you have any scouts or a sports team who want to treat for their hard work? This will be something they will line up to sign up for. Kids have enjoyed being with their family and team mates. We also do history tours and fishing trips. It’s a fact there are some real good fishing spots on the Buffalo River. Our captains are expert fishermen too.
Can we bring our own food and drinks?
Yes, but you can make the trip super easy and less stressful by pre-ordering a food and beverage package from Riverworks. The food and drinks are attractively priced and will be ready to take on board. Click here to order food. Just want a pizza? Dial 716-342-2292, then press 0. When you order this way you order will be waiting for you at the bar.
Do we really pedal?
Yes, and it’s fun! We have 12 pedal stations which makes it pretty easy to do.
Doesn’t the boat have a motor?
Yes, the pwerful 60 HP is available when your group just wants to hangout.
Can a boat trip be cancelled because of the weather?
Yes. If the captain feels the weather would be dangerous he/she will cancel at any time. This will rarely happen from Riverworks since the area is protected.
We DO NOT issue refunds if weather requires that to reschedule your trip. Your payment can be used for another boat trip or a bike trip. We will issue a Rain Check that is good for one year from the date of your trip.
Where do the trips start and end?
The boat starts and ends trips at Buffalo River Works, 359 Ganson Street, Buffalo NY 14203. Our space on the dock is passed the red kayaks at the far right, closer to Ohio Street.
How should we dress?
Due to safety concerns you should always wear flat footwear. This is a real bike and should wear pants and a loose shirt. Wearing a dress on a boat is not recommend.
Is there a weight limit for the bike seat?
Yes, If you can not pedal a bike on the road do not expect to pedal the bike on our boat. The seat will break and you can get hurt. A person over 250 pounds should sit on the front bench for their safety.
Where do we park?
At RiverWorks, 359 Ganson Street, Buffalo NY 14203. Park near the lane leading to the kayak stand. Parking is usually free, but you may be required to pay during special events.
Can we smoke on the boat?
No, United States Coast Guard regulations do not permit smoking.